Legal
Privacy Policy
Effective date: September 11, 2026
This Privacy Policy describes how Canivox Inc. ("Canivox," "we," "us," or "our") collects, uses, shares, and retains information when you use canivox.com, Canivox OS, or related services (the "Service").
1. Information We Collect
1.1 Information You Provide
Depending on how you use the Service, we may collect information you provide directly, including:
- Account information such as name, email address, business name, and account profile details
- Subscription and billing-related information, with payment card information handled by our payment processor rather than stored directly by Canivox
- Business profile information such as service offerings, contact details, team information, and operating preferences
- Client, pet, household, service, training, care, scheduling, billing, document, media, and communication records that you choose to enter or upload
- Support requests, feedback, demo requests, partner applications, and other communications you send to us
1.2 Information Collected Automatically
We may automatically collect technical and usage information when you use the Service, including:
- Log information such as IP address, browser type, requested pages, timestamps, and referring URLs
- Device and browser information
- Usage information about features, actions, and workflows used within the Service
- Cookies or similar technologies used for authentication, preferences, security, and product operation
1.3 Information from Connected Services
We may receive information from third-party services you connect to Canivox, such as authentication, payment, communications, or other integration providers. The information received depends on the integration and the permissions you grant.
2. How We Use Information
We may use information to:
- Provide, operate, secure, and maintain the Service
- Set up and administer accounts, workspaces, users, modules, and permissions
- Support scheduling, training, care, client communication, billing-related, reporting, and other workflows you choose to use
- Provide support, onboarding, product education, and account communications
- Process subscription and payment-related activity through third-party payment providers
- Improve reliability, usability, security, and product functionality
- Detect fraud, abuse, security incidents, and policy violations
- Comply with legal obligations and protect the rights and safety of Canivox, our customers, and others
3. Business Customer Data
Businesses may use Canivox to store information about their clients, pets, households, staff, services, schedules, care instructions, training, billing relationships, and communications ("Business Customer Data").
The business customer determines what Business Customer Data it collects and how it is used within its operation. Where applicable, Canivox processes that information on behalf of the business customer in order to provide the Service.
Business customers are responsible for obtaining any notices, permissions, or consents required for the data they choose to collect and for complying with privacy and other laws applicable to their business.
4. AI-Assisted Processing
Some features may use third-party or Canivox-managed AI services to assist with drafting, summarizing, planning, reviewing, or other product workflows. Information needed to perform the requested AI task may be sent to the provider supporting that feature.
Canivox does not use Business Customer Data to train a general-purpose Canivox model for unrelated customers. Third-party AI providers may have their own contractual, technical, and retention terms, and we select providers and configurations intended to support business use and privacy-conscious processing.
Users should avoid submitting information to AI-assisted features when it is not reasonably necessary for the requested task.
5. How We Share Information
5.1 Service Providers
We may share information with service providers that help operate the Service, such as hosting, authentication, payment processing, communications, analytics, support, storage, and AI infrastructure providers. We limit sharing to information reasonably necessary for those providers to perform their services.
5.2 Legal and Safety Reasons
We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, investigate fraud or abuse, enforce our agreements, or address security or safety concerns.
5.3 Business Transactions
If Canivox is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to applicable law.
We do not sell Business Customer Data to advertisers or use it for third-party behavioral advertising.
6. Data Retention
We retain information for as long as reasonably necessary to provide and support the Service, maintain business and security records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate operational needs.
Retention periods may vary by data type, account status, backup process, integration, legal requirement, or business need. When information is no longer reasonably needed, it may be deleted, de-identified, or retained only as required by law or legitimate business obligations.
Customers should export information they need before account closure where export tools are available.
7. Security
We use administrative, technical, and organizational safeguards intended to protect information against unauthorized access, misuse, alteration, loss, or disclosure. These safeguards may include authenticated access, encrypted network connections, access controls, dependency and application review processes, and infrastructure protections provided by our service providers.
No system can guarantee absolute security. You are responsible for protecting your credentials, controlling authorized users, and promptly reporting suspected unauthorized access.
If you believe your account or information has been compromised, contact us at privacy@canivox.com.
8. Cookies and Similar Technologies
We may use cookies or similar technologies to maintain authentication, remember preferences, secure sessions, operate features, and understand product usage.
Browser settings may allow you to block or remove cookies, but disabling necessary cookies may prevent portions of the Service from functioning correctly.
9. Your Rights and Choices
Depending on your location and the law that applies, you may have rights concerning personal information, which can include access, correction, deletion, portability, objection, restriction, or withdrawal of consent.
To submit a privacy request, contact us at privacy@canivox.com. We may need to verify your identity and may decline or limit a request where permitted by law.
If your information was provided to Canivox by a pet-service business that serves you, that business may be the appropriate first point of contact for requests relating to its records.
10. Children's Privacy
The Service is intended for businesses and adult users and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 for their own use of the Service. If you believe a child has provided information to us improperly, contact us so we can review the situation.
11. International Use
Canivox is operated from the United States, and information may be processed or stored in the United States or other locations where our service providers operate. If you use the Service from another jurisdiction, applicable data-transfer and privacy requirements may apply.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date and provide additional notice when required by law or when a change materially affects how we handle personal information.
13. Contact Us
If you have questions, concerns, or requests about privacy or personal information, contact us:
You can also review our Terms of Service and Data Privacy overview.